This policy was last updated on September 26th, 2021.
Greenleaf & Crosby offers free FedEx Priority Overnight® shipping for online orders of $1,000 or more delivered within the continental USA. This includes insurance to cover the potential loss/theft of your item. We offer free 2-3 day shipping for online orders under $1,000, as well as orders shipped to Alaska or Hawaii. Orders under $1,000 may be upgraded to FedEx Priority Overnight® for a fee of $15.
Greenleaf & Crosby offers FedEx shipping with Saturday delivery for an additional charge. If you need your order to arrive on a Saturday, please email us. Saturday delivery is not available in all areas.
Your order delivery method is determined according to the total value of your order before tax. Your shipping method will be listed on your order checkout page. If your order does not qualify for FedEx Priority Overnight® and you need the package to be delivered overnight, please email us.
FedEx® requires a signature for all deliveries of $500 or more from Greenleaf & Crosby. This requirement is for your protection. Please do your best to ensure that the recipient of the delivery will be at home to receive the package.
If you have purchased multiple items, they may be shipped separately. In this case, FedEx® will require a signature for each package delivered with items totaling $500 or more.
We can only deliver to a street address, not a P.O. box.
When Are Packages Shipped?
We do our best to ship every order as quickly as possible- ideally, on the day the item is purchased (assuming immediate, in-stock availability); however, there are a number of circumstances (including out-of-stock status, late-in-the-day purchase, etc.) that will necessitate a later shipping date.
Our shipping department is open 9:30am-5:30pm ET, Tuesday through Saturday. Generally, we need to receive an order before 2:30pm ET from Tuesday through Friday, and before 11:00am ET on Saturday, in order to ship it that day.
We will do everything that we can to meet any delivery requirements that you may have. As always, please do not hesitate to contact us with any special requests or questions.